Digitising Private Wealth Management

A prestigious private wealth manager based in Switzerland catered to high-net-worth individuals with tailored portfolio strategies and legacy planning services. Known for its personalised approach and discretion, the firm had long been a trusted advisor to multi-generational families seeking bespoke wealth management solutions. However, as younger generations began inheriting family wealth, their expectations shifted toward more digital-first experiences that offered convenience without compromising quality or security.

The firm struggled to meet these new demands due to outdated manual onboarding processes that averaged 58 days from initial inquiry to account activation. This prolonged timeline frustrated prospective clients and resulted in a 23% abandonment rate among digitally native investors who expected faster service delivery. Without modernising its processes and engagement strategies, the firm risked losing relevance among younger clients while facing increasing competition from agile digital-first wealth managers.

We helped by deploying biometric authentication systems integrated with blockchain-based KYC solutions to streamline onboarding processes while maintaining security standards. Additionally, we developed an AI-driven advisory co-pilot that empowered relationship managers to engage tech-savvy clients more effectively. These innovations reduced onboarding times by 81% and generated €220M in new assets under management from younger investors within six months of implementation.